Terms and Conditions
Orders received and approved before 9 a.m. Pacific Standard Time (PST) are normally shipped the same day. Orders received after 9 a.m. are sent the next business day. The minimum shipping cost is $ 4.95, to
shipments in California. For orders outside of California the cost of shipping may vary.
The GMJ policy does not cover any physical damage that your product may incur in transit (DOA). If you receive a product that is damaged in transit, follow these instructions:
• All damaged shipments received through United Parcel Service (UPS) or United States Postal Service (USPS) must report with UPS or USPS, then must be denied and returned to GMJ for the processing of merchandise claims. All damages must be clearly noted on the delivery receipt. • All damaged shipments received through trucks and airlines must be received with all the damages clearly indicated in the bill of lading. Next, you must place a claim to the company within 10 days of receipt of the goods. Claims for damages are the responsibility of the consignee. The transport boxes, packaging and contents must be retained in the same condition as received. Notify GMJ as soon as possible.
Once the merchandise is received, you have three (3) business days to inform GMJ of any discrepancies, damages or problems. Please verify the shipment promptly.
You must have a Return Authorization (RA) number before returning any merchandise to GMJ. Call us for your RA # and have the following information when you call: Name of the company / customer, invoice number and a description of the problem.
• We do not accept returns after 10 days of product delivery. A replacement rate of 20% will be charged on all products returned or rejected. Defective products can be returned for replacement only. Defective products MUST be in the original package with all original packaging materials. The authorization number must be on the shipping label. All returns must be sent postage prepaid. Products received for collection or without such number or not approved for their return will be rejected. The return authorization numbers are good for fourteen (14) days only. Any product returned after the expiration date will be rejected.
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